Privacy Policy
How Soy Ronda handles account data, Lola conversations, location, payments, messages and the waitlist, and what you can ask us to do with your data.
Your account
If you create an account, we store your email, your display name and the data needed to keep you signed in. We use them to give you access and to let you recover your account.
Lola
We keep one conversation per account and a summary of your preferences so Lola can remember you. The text of your questions is processed by OpenAI to generate answers. If you dictate a question, we send the audio to be transcribed and we do not keep it. Avoid including sensitive data.
Location and routes
Location is only used if you allow it: to show you on the map and, when you ask Lola about something nearby, for that request. We do not store your movements or a location history, and saved routes drop their coordinates before they sync.
Payments
Lola's one-time payment is processed by Stripe: we never see or store your card details. We keep that your purchase is paid and the transaction identifiers, and we email you a receipt.
Messages, requests and the waitlist
If you write to us, request an experience or join the waitlist, we keep the details you give us (for example name, email, optional phone and message) to reply to you, handle your request or tell you about the launch. If you request an experience, we may share your contact details with the provider so they can handle it.
Legal basis
We process your data to provide the service you ask for (account, Lola, purchase, requests), with your consent where we ask for it (location, microphone, waitlist) and for our legitimate interest in the security and proper working of the service, including technical error logs, which contain no contact details or messages.
Who we share data with
We use providers that process data on our behalf: Supabase (database and sign-in; servers in the EU), OpenAI (Lola's answers and transcription), Stripe (payments), Resend (email), Sentry (error logs) and Google (maps). We do not sell your data. Some of these providers may process data outside the European Economic Area with the safeguards the law requires, such as standard contractual clauses.
How long we keep it
We keep your account data while you keep the account. When you delete it, we remove your profile, preferences, routes, your conversation with Lola and your purchase record from our database; the payment provider keeps its own records as the law requires. Messages and requests are kept as long as needed to handle them and afterwards only if the law requires it or until you ask us to delete them. Your waitlist email is kept until you unsubscribe.
Your rights
You can access, correct, delete, object to, restrict and port your data. You can change your name and password and delete your account from Profile in the app; for anything else write to info@soyronda.com or use the account deletion page. We reply within one month at most. If you think we have not handled your data properly, you can complain to the Spanish Data Protection Agency (www.aepd.es).
Cookies and storage
This website does not use tracking cookies or analytics. The app stores your session and favourites on your device, which it needs to work. If we ever turn on analytics or non-essential cookies, we will tell you and ask first.
Changes
If we change this policy, we will update the date shown on this page.